Standard features:
Standard features of the core Service Management System (SMS) include:
- Flexible, easy-to-change rostering
- Client fees
- Tracks costs for labour, labour on-costs and overheads
- Integrates with most accounting and management packages
- Chargeouts (income from funding sources)
- Client fee invoicing
- Client case notes and service histories
- Staff and volunteer information and records
- Over 100 automated reports
- Waiting lists
- Volunteer management
- Unlimited number of funding sources
(optional modules expand capacity for specific programs)
^top
Reports
A great benefit and advantage of SMS is the comprehensive range of reports that can be produced quickly and easily, including:
- Reports for funding bodies, in their required format
- Appointments, rosters, delivery lists and other daily reports for staff
- Financial reports
- Management reports
The range of reports is constantly being expanded in response to user requests.
All reports can be sent by email using a standard SMTP compliant mail server.
^top
Integration with MYOB, Daelibs™ and more
MYOB
SMS interfaces with MYOB to support invoicing and other financial record keeping.
Other accounts/payroll systems
SMS can interface with a wide range of accounting and payroll programs. Please contact us to find out if SMS will interface with your system.
Existing care management systems
We can transfer records from most existing care management systems to SMS.
Some programs do try to lock you in by restricting your ability to export your own key data. SMS does not (see Data Export).
Daelibs™
SMS has full integration with Daelibs™ä Electronic Loggers for electronic proof of service delivery and accurate times. Click for more details.
Microsoft Office
SMS can interface with Microsoft Office (Word and Excel) from Office 97 on, but you will need Office 2000 or later to access all features.
Document scanners
A scanning module will be available shortly. This will require a compatible scanner with a complete Twain interface.
SMTP mail servers
All SMS reports can be sent by email using a standard SMTP compliant mail server.
^top
Integration with Daelibs™
SMS has full integration with Daelibs™ Electronic Loggers for electronic proof of service delivery and accurate times.
Loggers are a portable electronic unit that uses simple ID buttons to record the exact time and date when a worker arrives and leaves a client’s home. The system can also record travel times.
On return to base the Logger information is easily uploaded into SMS and either matched with a pre-existing roster or used to automatically create service provision records.
Loggers are an established technology that Alchemy Technology has extended with full integration to SMS.
How Do Loggers Work?
The Logger concept is simple. Clients are given a small metallic button with a unique internal identifier. The button is placed somewhere easily accessible within the house (eg the kitchen) or outside for gardening and home maintenance services.
Each worker is issued with a Logger, which can read client buttons. Loggers also have a unique internal number, which identifies their user.
When the Logger is held against the button, it makes an audible beep and a light flashes. The exact time and date and the button ID are recorded within the Logger.
Using a Logger
The worker reads the client’s button when they arrive and again when they leave.
If travel times are required a button in the vehicle can be read every time the worker enters and exits the vehicle.
Buttons can be placed on tags or boards and carried by the Worker to enable additional information to be recorded.
What are the Benefits?
Logger benefits:
- Costs savings through improved efficiency
- Providing an authenticated, electronic proof of service delivery to clients
- Accurate times that workers spend with clients
- Accurate travel times if Id buttons are stored in vehicle
- Automatically create service entries, including service type, even if no roster exists
- Automatically reconcile worker times with their pre-defined roster
- Management has access to accurate, real-time information
- Proof of Worker location in the event of a Workers’ Compensation claim
- Proof of service delivery for auditors
The DL3 Blue Logger
 The DL3 Blue Logger is portable, tough and durable. It has been proven in the field over two years.
The DL3 ca read any of the any of the iButton range of products. It stores up to 2,499 date, time and iButton serial number records.
Recorded data is transferred to a computer via plug in cable connection at the computer.
The DL3 Gold Logger
 The DL3 Gold Logger is just as tough and has also been proven in the field over two years.
It offers additional features including:
- Optional memory expansion to store up to 85,000 individual records.
- Incident and task information Input.
- A pre-programmed two level menu structure that enables the User to input cryptic notes associated with location identities.
- Data can be downloaded via modem from remote locations.
^top
Computer Requirements
SMS runs on:
- all standard Windows computers from Windows 95 on
- Microsoft Terminal Server
- Citrix Metaframe
- Novell Netware
We recommend Windows 2000 and XP (which have a higher level of support provided by Microsoft), with at least 1 Gb of free disk space for software, data and multiple backup versions of data (created during upgrades).
Installation is straight forward. SMS software is copied into a client application directory, a security function is loaded (for Win NT, 2000 and XP) and a Site Key issued.
Software is configured to access data either locally or via a mapped drive share. Most sites create a SMS user group to manage access.
SMS software is self contained so it will not interfere with other installed software and settings. SMS does not write to the registry.
It requires no additional run-time licences.
SMS can interface with Microsoft Office (Word and Excel) from Office 97 on, but you will need Office 2000 or later to access all features.
A scanning module will be available shortly. This will require a compatible scanner with a complete Twain interface.
SMS supports SMTP compliant mail servers and all reports can be sent by email
^top
Mobile SMS
Laptops
Why double enter client assessments onto forms and then into your computer?
An assessment-only version of SMS is available for laptops. It gives access to client details (eg, HACC MDS, NRCP MDS), case notes and care plan function.
You can enter new information and make changes in the client’s home. When you return to your office, upload the data to your main computer.
Mobile phones/PDAs (available soon)
With SMS you can transfer roster and client information back and forth between staff in the field and your office, using suitable mobile phones or personal digital assistants.
Any changes made either at the office or by staff in the field automatically updates both the office computer and the mobile device.
Everyone is always up to date, avoiding confusion, wasted time and missed appointments.
A successful pilot has been running since early 2009.
Daelibs™
SMS has full integration with Daelibs™ Electronic Loggers for electronic proof of service delivery and accurate times. Click for more details.
Contact us for updated information on mobile SMS
^top |
