SMS users tell us that one of the great benefits to them is immediate productivity, both when they first install the program and whenever they have new staff start using it.
- The straight-forward, intuitive interface is easy to follow even without formal training.
- There is a good Help Function built into the system.
- Our exclusive web-based support brings help direct to your desktop in a secure environment.
- And Alchemy staff are available for back up when needed.
Industry based support
At Alchemy, our support staff are all people with an industry background or people who actually work in developing the software.
Call support and we’ll answer your call in person (in Australia).
You’ll be talking with someone who understands your situation (because they’ve been in it), backed by total technical understanding.
The person who answers your call will follow your case through until you are satisfied.
We know from our clients and from our own industry background that rostering is one of the major management challenges facing community care services.
It’s all very well in theory to set rosters long in advance, but in reality there are always last minute changes.
How well you are able to manage those changes to preserve staff productivity is a key measure of efficient, successful operation.
It is a real strength of SMS that last minute roster changes are easy and quick to implement, including once-only and one day changes and changes to individual clients.
With Mobile SMS you can even make updates in the field.
Some industry programs restrict your ability to export your own data to common formats, for example to manipulate in Excel or to transfer to a new program.
Sometimes, you have to keep paying to renew a program licence to be able to access your old data.
SMS allows export of key data to common industry formats.
And older versions of SMS remain usable, so you can access historical data even if you are not a current SMS client.
With SMS, you drive development
Like any good program, we are continually developing SMS to handle new programs and extend its use. The difference is, with SMS you drive the process.
Just tell us what it is you want. Chances are we’ll find other SMS users want the same thing.
So, rather than write modifications just for you (at your cost), we’ll modify or extend the program.
Ongoing improvements will appear in your next upgrade, at your standard upgrade cost. If the new capabilities amount to a full module, you’ll pay only a standard new module fee (see Value for Money) – not the full cost of development.
So your SMS will continually adapt to reflect your needs. (Of course, individual customisation is still available if required.)
Email us a suggested enhancement
Value for money
A management system, like any business investment, must be evaluated in terms of its costs and the value of the benefits that result.
The full cost of an SMS installation is comparable to other industry programs.
Our modular design however means you can reduce costs by only buying the modules you need now. You can add new modules if the need arises.
Even the cost of ongoing support is optional, if you are confident of your ability with the program. Alternatively, you can buy pay-as-you-go support.
SMS software is a lifetime purchase, not an annual licence. So if you decide not to take upgrades, you can continue to use your original software for as long as you want.
SMS gets you working faster. The easy SMS interface gets people working productively right away and experienced people usually can give new staff the help they need, without a formal training session.
SMS runs on any Windows computer from Windows 95 (requires Windows 2000 on for full functionality) so your hardware costs are minimized.
Finally, the cost to you of development of the program to suit your needs can be dramatically less, as we will most often implement your changes to be available for all users. You don’t have to pay the development cost, only the normal upgrade cost.
Service Management System:
- saves you time in data management
- gives you real control over your operation
- produces automated reports for funding bodies, according to their requirements
- creates a wide range of valuable management and operational reports and graphs
- ensures record keeping compliance
- easily manages appointments including changes
- enhances the quality of care to your clients
- boosts management efficiency and saves you money
Any implementation of SMS will pay for itself saved time and better management control. For an organisation that wants to improve its performance dramatically SMS can be the foundation of ongoing success, making it one of the best value for money investments the organisation could possibly make.
Interfaces with other accounts/payroll systems
SMS can interface with a wide range of accounting and payroll programs including MYOB. Please contact us to find out if SMS will interface with your system.
Transfer records to and from existing care management systems
We can transfer records from most existing care management systems to SMS.
SMS allows export of key data in industry standard formats and you can continue to use the software even if you do not renew the program.
SMS has full integration with Daelibs™ Electronic Loggers for electronic proof of service delivery and accurate times. Click for more details.
Mobile data entry and recall options including laptops, PDAs and mobile phones.
Program can grow with you
SMS can grow with you, from one to 100 terminals, without the disruption of moving to “bigger” programs.
Single program handles multiple funding categories
SMS can handle reporting across these categories including Federal, State, local government and private agency sources.
Easy, flexible rostering
Allows for on-the-fly, last-minute and one-day-only changes, including communicating changes to people in the field.
Modules dedicated to each funding program
SMS modules are customized to major funding programs, so they deal exactly with its requirements including automated reporting.
You drive development
SMS is developed in response to user requests, so you get most of the features you want without paying custom development costs.
Data groups enable you to segment and group clients any way that makes sense to your operation, so you can view separate results for each group.
A single client database for all funding sources
A single database means absolute data consistency, easier back up and no double entry.
Complete historical record of all client services
Access your records by client or by service and they will always be complete.
Funding body statistical returns
Automated returns in the format set by the funding body, saving you hours or days of work every reporting period.
Numerous management and operational reports and graphs
SMS gives you the information to really take control of your operation.
Handles any service type
SMS flexibility can be used with any kind of service, so you can stay with SMS as you grow.
Industry based support
Our support staff are either people from the industry or the developers who actually work on the program. We answer the phone in person and whoever takes your call follows your query through until you are satisfied.
Future proofing guarantee
We guarantee to release new SMS modules as you receive funding under new programs, future proofing your SMS.
The simple, intuitive SMS interface means even new staff can be immediately productive.
Value for money pricing
- Modular design: don’t pay for what you don’t need.
- Ongoing service costs are optional. Pay-as-you-go option available.
- Lifetime purchase, not an annual licence fee.
- Simple interface reduces training costs especially for new staff.
- Most of the changes you want will be done as part of ongoing development, not charged as custom programming.
Migration from other programs
Alchemy can advise you on migrating data from existing programs, or we can manage the entire process for you either remotely or as part of an on-site installation. Alchemy is widely experienced in this area including with a wide range of programs.