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Support at Home Program Update

The new Support at Home program will replace the Home Care Packages Program and Short-Term Restorative Care Programme from 1 July 2025.

The Commonwealth Home Support Programme will transition to the new program no earlier than 1 July 2027. 

Alchemy will begin development when final requirements become available.

Frequently Asked Questions

What Funding Sources & Programs do you cover?

Within the SMS Software, there are more than 60 funding sources. 

When a Funding Source or program has a specific recording or reporting requirement these are built into the system. Here are a just a few of the programs currently available; 

  • Home Care Packages

  • National Disability Insurance Scheme 

  • CHSP Community & Home Support 

  • CHSP Care Relationship & Carer Support

  • CHSP Assistance with Care and Housing

  • Aged Care Volunteer Visitors Scheme

  • Veterans Home Care

  • DVA Community Nursing 

  • Support for Carers Program (VIC V2)

Are Workers able to access their rosters remotely?

Yes. 

Alchemy's Roster App for Android and iOS provides access to workers roster and associated client information. 

Access is available to users via username and password with all communication securely encrypted.

Features include;

  • View Client Records and appropriate details including Care Plans, Client Notes, Emergency Contacts and Non-Response Procedure

  • Record Start and Finish of Services with optional Signature and Location Recording

  • Field workers able to read and respond to messages from office coordinators etc.

  • View files from Document Storage for Clients

  • Upload Photo for Client, Vehicle or Service

  • Ability for a worker to apply for leave to be approved by the office

Does SMS interface to external systems?

A variety of exports for Payroll, Accounts and other data are currently available and more are being added regularly. 

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What does SaaS mean?

SaaS refers to Software as a Service, which is a lease or rent of a software instead of owning the software or application. Some examples you may be familiar with are Netflix or Spotify, SaaS is also sometimes referred to as being "in the cloud".

SMS is available on monthly, quarterly or annual subscription.

What are the benefits of SaaS?

With the Alchemy Cloud, there are no servers to be purchased, rented, fixed, protected, maintained, insured etc. to access your SMS.

Your business and data become much more secure and your operations easier and smoother.

 

  • Access your SMS remotely from anywhere!

  • Stand-by servers in event of server fail.

  • Standby data centre in case of data centre fail.

  • No additional charges for data storage - it's included!

  • No additional charges for data and network usage - it's included.

  • Server Updates and Backups Included.

  • No other software updates to worry about.

How Secure is the Data on SaaS?

Alchemy uses Azure Australia for hosting SMS SaaS. Microsoft is an industry leader in security and privacy.

Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, including Australia IRAP.

For more info refer to Microsoft https://azure.microsoft.com/en-us/overview/trusted-cloud/ 

FAQ: FAQ
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